Question: How quickly will you ship my order?

Answer: All orders placed before 4:00 PM pacific standard time will be shipped the same day.

Question: How long will it take to receive my order?

Answer: Your order will be shipped from the closest distribution center to your location. If your business is located on the West Coast or Hawaii, you will receive your order within two business days, but most likely you will receive it the very next day. If your business is located elsewhere, you will generally receive your order within one to three business days.

Question: Will I receive confirmation of my order?

Answer: YES. Within minutes of your order, we will send you an email confirming your order complete with the necessary details.

Question: Do you offer volume discounts? 

Answer: Yes we offer volume discounts and discounts to multi chain locations. Please call or email us and we will personalize a bid to meet your requirements. 

Question: Do you accept orders other than through the internet?

Answer: YES. In addition to the internet, we are more than happy to accept orders by phone, fax, or email.

Question: Do you offer custom printed paper rolls?

Answer: Yes, we specialize in helping our clients with custom printed paper rolls. Company logos, coupons, return policies, surveys, and promotions are all available. Many of our customers find custom printed paper rolls to be a very powerful and economical means to promote and advertise their business. Custom printed paper rolls can also serve as a security measure against theft. For more details, please contact us directly.  

Question: Besides paper rolls and ink cartridges for POS machines, what other products does Impact provide?

Answer: In addition to POS supplies, Impact can provide your business with all of the supplies you need for the following machines: Cash registers, Credit Card machines, ATM machines, Kiosk terminals, Hand Held terminals, Computer Printers (dot matrix, ink jet, laser jet), bar code printers, scale label printers, head cleaning cards, POS badge cards & badge reels. Basically, if you have a printer, we can help.  

Question: Does Impact provide a product quality guarantee?

Answer: Yes. Impact guarantees all its products to be free of defects in material and workmanship and meet or exceed OEM (Original Equipment manufacturer) performance standards. Impact offers FULL replacement for products that are defective and are returned by the customer.

Question: Will a customer service person be assigned to my account?

Answer: Yes. Just let us know if you would like to receive this additional level of service (free of charge). As per your instructions, our customer service representative will give you inventory reminder calls, and also contact you when we are running sales or promotions on the products that you are using. Our customer service representatives are dedicated to giving you an exceptional level of service.

Question: Does Impact provide a price guarantee?

Answer: While we pride ourselves in providing the best quality products in the marketplace and employing the most experienced and friendly sales and customer service staff, we also understand that all of our customers are concerned today with keeping costs contained. Because of this, we have a price guarantee and we will match or beat any of our competitor's pricing. We appreciate our loyal customers and want to make sure that we are as competitive as any company in the industry.

Question: What methods of payment does Impact accept?

Answer: On our secure website, we accept payments via credit card and Pay Pal. We also accept COD payments and can also extend Net 30 billing terms (on approved credit).

Question: What is Impact’s privacy policy?

Answer: Your privacy is very important to us. We do not share any of your information with any outside party except to the extent necessary to complete your order. On occasion, we may use your email address to contact you with customer only special offers. You will always have the opportunity to opt out of receiving these notifications. You can opt out either by phone, email, fax or mail.  

Question: Is your web site secure?

Answer:Yes. Our website is protected with 128 bit encryption to secure your online orders and data.